PilotVerify – Privacy Policy

Effective Date: 09/05/2023
Last Updated: 09/17/2025

PilotVerify (“PilotVerify,” “we,” “our,” or “us”) is a service powered by API PILOT TECHNOLOGIES (PVT) LTD, a registered company specializing in SaaS, API, and data validation solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (pilotverify.net), platform, or API services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect the following categories of information from users, customers, and website visitors:

  • Account Information: Full name, email address, phone number, company name, billing address, and login credentials.
  • Service Usage Data: Email addresses submitted for validation, validation results, API logs, request/response metadata, and activity history.
  • Technical Information: IP address, browser type, operating system, device identifiers, geolocation (if applicable), and cookies.
  • Payment Information: Handled securely by third-party payment processors such as Stripe and PayPal. We do not store complete credit card details on our servers.
  • Communications: Support inquiries, emails, chat transcripts, and any feedback provided through customer support channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide, operate, and maintain our Services.
  2. To validate email addresses and deliver accurate results.
  3. To process payments and manage subscriptions.
  4. To communicate important updates, service notices, or promotional offers.
  5. To improve and personalize the user experience.
  6. To ensure security, detect fraudulent activity, and enforce compliance with our Terms of Use.
  7. To comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share information under the following limited circumstances:

  • Service Providers: With trusted third-party vendors (e.g., hosting providers, analytics tools, customer support platforms, and payment processors) that help us operate our Services.
  • Legal Requirements: When required by law, legal process, or governmental request to protect our rights, safety, or the rights of others.
  • Business Transfers: If PilotVerify or API PILOT TECHNOLOGIES (PVT) LTD undergoes a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

  • We retain your personal information only for as long as necessary to deliver our Services, comply with legal obligations, resolve disputes, and enforce agreements.
  • Email addresses submitted for validation are not stored permanently, unless retention is required for billing, troubleshooting, or abuse-prevention purposes.

5. Cookies & Tracking

We use cookies and tracking technologies to:

  • Authenticate sessions and prevent unauthorized access.
  • Analyze usage patterns and improve service performance.
  • Deliver relevant marketing or promotional content.

You may disable cookies in your browser; however, certain features of the Services may not function properly without them.

6. Data Security

We implement industry-standard safeguards to protect your data, including but not limited to:

  • Encryption of data in transit (SSL/TLS) and at rest.
  • Hosting in SOC 2 / ISO 27001-compliant data centers.
  • Regular system monitoring, intrusion detection, and restricted employee access.

Despite our best efforts, no method of electronic storage or transmission is 100% secure.

7. Your Rights

Depending on your jurisdiction (such as GDPR, CCPA, or other applicable laws), you may have the right to:

  • Request access to, correction, or deletion of your personal data.
  • Request a portable copy of your information.
  • Restrict or object to certain processing activities.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at: support@pilotverify.net.

8. Children’s Privacy

  • Our Services are not directed to individuals under the age of 16.
  • We do not knowingly collect data from children. If we discover we have inadvertently collected such data, we will delete it immediately.

9. International Data Transfers

  • Your data may be transferred to and stored on servers located outside of your country of residence, including the United States and the European Union.
  • We apply safeguards such as Standard Contractual Clauses (SCCs) and other lawful transfer mechanisms to ensure compliance with applicable data protection laws.

10. Third-Party Services

Our Services may contain links to third-party websites or integrations (e.g., Stripe, PayPal, Google Analytics). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your data.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or data protection requests, please contact us:

Email: support@pilotverify.net